In this chapter you learned that badmouthing businesses online can have costly consequences. Some companies have used

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In this chapter you learned that badmouthing businesses online can have costly consequences. Some companies have used so-called SLAPP laws to sue consumers for writing negative reviews on the Internet. The acronym stands for Strategic Lawsuit Against Public Participation. Opponents consider such lawsuits frivolous and believe they threaten the public’s free speech rights under the First Amendment. Therefore, 30 states and the District of Columbia currently have anti-SLAPP laws allowing early dismissal of meritless lawsuits brought to intimidate and silence reviewers and other public critics. Is trying to silence reviewers on social media fair, or are businesses within their rights to protect from illegitimate damaging complaints?

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Essentials Of Business Communication

ISBN: 9780357714973

12th Edition

Authors: Mary Ellen Guffey, Dana Loewy

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