How should information systems projects be selected and managed?

• Explain the difference between tangible and intangible benefits.

• List six tangible benefits and six intangible benefits.

• List and describe the major components of an information systems plan.

• Define a project and describe the five major variables of project management and their effects.

• Explain the importance of implementation for managing the organizational change surrounding a new information system.

• Define the user–designer communications gap and explain the kinds of implementation problems it creates.

• Describe ways that firms can overcome user resistance to new project implementations.

• List and describe the factors that influence project risk and describe strategies for minimizing project risks.