Question: 1 Even though some problems seem to arise unexpectedly, many can be anticipated. Examples are an employee who calls in sick at the last minute,

1 Even though some problems seem to arise unexpectedly, many can be anticipated. Examples are an employee who calls in sick at the last minute, a customer who is unhappy with a product or service and wants a refund, and even a boss who asks you to do something that isn't job relevant. How might you anticipate handling these situations as a decision maker?

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