1. Human resource management is the process of ____________, developing, and maintaining a high-quality workforce.
(a) attracting 

(b) compensating
(c) appraising 

(d) selecting
2. A ____________ is a criterion that organizations can legally justify for use in screening job candidates.
(a) job description
(b) bona fide occupational qualification
(c) realistic job preview
(d) BARS
3. ____________ programs are designed to ensure equal employment opportunities for groups historically underrepresented in the workforce.
(a) Realistic recruiting 

(b) Mentoring
(c) Affirmative action 

(d) Coaching
4. An employment test that yields diff erent results over time when taken by the same person lacks ____________.
(a) validity 

(b) reliability
(c) realism 

(d) behavioral anchors