1. When a manager puts Kwabena in a customer relations job because he has strong social needs and gives Sherrill lots of daily praise because she has strong ego needs, he is displaying.

(a) Systems thinking

(b) Theory X

(c) Contingency thinking

(d) Administrative principles

2. Which of the following is one of the characteristics of Weber’s ideal bureaucracy?

(a) few rules and procedures

(b) Impersonality

(c) Promotion by privilege not by merit

(d) Ambiguous hierarchy of authority

3. Which principle states that a person should only receive orders from one boss in an organization?

(a) Scalar

(b) Contingency

(c) Hawthorne 

(d) Unity of command

4. One of the conclusions from the Hawthorne studies was that.

(a) Motion studies could improve performance

(b) Groups can sometimes restrict the productivity of their members

(c) People respond well to monetary incentives

(d) Supervisors should avoid close relations with their subordinates