20. A friend in West Virginia owns a small manufacturing fi rm employing about 50 workers. His son spent a semester in Japan as an exchange student. Upon return, he said to his dad: “Boy, the Japanese really do things right;

everything is organized in teams; decisions are made by consensus, with everyone participating; no one seems to disagree with anything the bosses say. I think we should immediately start more teamwork and consensus decision making in our factory.”