Public Relations Club members share a common interest in understanding PR techniques and principles.
However, as we saw, even groups composed of members with a common interest can encounter communication problems. Reflecting on the five characteristics of communication in small groups, consider the following:
1. Which symbols do you think were the most problematic for the group? Why?
2. What different forms did the symbols take in this case study?
3. Explain how there is no definite beginning and ending to their story.
4. How was the communication among the members transactional?
5. How did the group members work together to create the misunderstanding?
6. Change the script of the meeting, and show how the members together could have produced a better outcome.
7. List what you think are the content issues and then list what you believe are the relational issues expressed in how the messages may have been expressed.
8. How can the conflict between Wade and Rhea be seen transactionally, or as one with no clear cause but as mutually created by both of them?