Describe the five dimensions of services quality that consumers often use to judge the quality of a

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Describe the five dimensions of services quality that consumers often use to judge the quality of a service experience.

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Marketing

ISBN: 978-1259030659

3rd Canadian edition

Authors: Dhruv Grewal

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Question Posted: May 27, 2019 10:24 AM

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Describe the five dimensions of services quality that consumers often use to judge the quality of a

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Reliability the ability to perform the service dependably and accurately Responsiv...View the full answer

Marketing

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