Dalworth Construction Company provides construction services for major projects. Managers at the company believe that construction is a people-management business, and they list the following as factors critical to their success:
a. Hire external consultants to implement six sigma principles in the company for sustainable quality improvement.
b. Take steps to increase employees’ morale and motivation by applying motivational models so that overall employee productivity increases.
c. Benchmark company’s total costs of projects with its major competitors so that errors and wastages are minimized.
d. Carry out a training need analysis of the existing employees and train them accordingly.
e. Use modern tools and machineries so that cost of construction is reduced and overall quality improved.

Required

Match each of these factors to the key success factors that are important to managers.