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business
managing business ethics
Questions and Answers of
Managing Business Ethics
If you were going on your first overseas business assignment, what would you do to ensure that you were prepared to deal with ethical dilemmas you would face?What questions would you ask your
Imagine that someone from another culture asked you to provide information about business ethics when dealing with American managers. What would you say? ju6
If you were planning to do business in a culture that was opposite from your own on the cultural dimensions of “power distance” and “individualism/collectivism,” what challenges would you
Imagine yourself in a situation where you had to bribe someone or lose the deal.How would you think about it? What do you think you would do? Why? What would you hope for from your employer? nju5
Assume the role of corporate decision maker in a decision about whether to do business in a particular foreign country in the developing world. What criteria will you establish for making the
What are the costs and benefits of developing a transcultural corporate ethic?Whose responsibility should it be to develop such an ethic—governments, corporations, intergovernmental organizations,
Choose a multinational company. Study its website to see what you can learn about its approach to global business ethics and social responsibility. nju4
If you had to create a global code of conduct for your company, what would you include? Which core values would you state? How would you treat behaviors such as gift giving and nepotism? nki5
Why do you think so many American citizens and lawmakers reacted negatively to Google’s decision in 2006? lop5
Does the fact that Google is an Internet company change societal expectations of it regarding information openness? mk5
Was Google facing an ethical dilemma (values in conflict) in 2006? mk5
Analyze the dilemma from consequentialist, deontological, and virtue ethics perspectives (see Chapter 2). Based on your analysis, what do you think is the right thing to do? Do you agree with
Google’s motto is “Don’t Be Evil.” What does that mean? And how does it apply in this situation? Is the company living up to its motto? Is it a good motto or would a more positive statement
Consider Google’s other values related to democracy, not doing evil, focusing on the user, providing information, and so on. Can Google do business in China and maintain these ideals? If so, how?
In defense of its 2006 decision, Google said that it complies with the law in countries where it does business. But the author of a book on IBM and the Holocaust says that IBM used the same defense
Google and other companies routinely comply with government rules to censor other types of material—especially pornography, but also hate speech and other moral matters such as sexual images in
Tom Donaldson rejects ethical relativism (“when in Rome”) and ethical absolutism (insisting on exactly the same standards everywhere for every situation). Instead, he recommends that companies
Every transcultural set of ethics standards for global business practice includes the principle of human rights. For example, the UN Global Compact says that companies should protect internationally
What about the company’s decision to pull out of China in 2010? Do you agree with it? How might it affect other companies doing business in China? Does it change how you think about the company’s
Should Pat raise this issue with management? If so, what should he say? ki5
What if he does raise the issue and the company does nothing? What should he do then, if anything? lo5
Does this use of our technology breach a core value? Or is this a case where we should respect local cultural practice? Is there some compromise position in between? lop5
Should the company be anticipating additional government regulation? lo4
What is the risk to the company’s reputation of doing nothing? Of doing something? ki5
How might the company think about our responsibility from a supply-chain perspective? Might they learn anything from companies in other industries that have had to deal with this issue? For example,
Should the company also be educating and training employees and clients on ethical uses of our products? Or, would that be seen as ethical imperialism? mki5
What should a sales representative do if he or she suspects that a client will be using the ultrasound equipment for sex-selective purposes? klp5
The company provides service for these machines. Might that be a way to monitor use? lop5
Can the company do anything to better understand the root cause of the problem and tackle that? lo5
What kind of an ethical issue is this? lo5
Why would it be against corporate policy to accept such a gift? Do you agree with the policy? Why or why not? ki5
Put yourself in the “shoes” of each of the parties. How might they think about the issue? lop5
Imagine that you are the corporate vice president in charge of business ethics and conduct for your firm.Would you bewillingto change this policy?Why or why not? lp5
Have you ever practiced raising an ethical issue to a professor or to your manager? What did you do? What were the results? 47
Have antidiscrimination laws helped or hurt the fair treatment of workers? ko5
Is diversity management an ethical issue? jkl5
Is sexual harassment as important an issue for men as it is for women? j5
What conditions would make accepting a gift from a vendor or a client acceptable? jj5
Describe the conditions under which you could hire a college friend. jj4
Why do certain professionals—bankers, accountants, lawyers, physicians, clergy—have fiduciary responsibilities? njj4
What would you do if a former subordinate asked you to write him or her a letter of reference on corporate letterhead? m6
What conditions would have to be present for you to blow the whistle about unethical conduct you observed at work? How would you go about it? j45
Research a story of whistleblowing. Relate what “your” whistleblower did with the seven steps recommended in the chapter. What have you learned from the comparison? ju5
Do you think that “paying” whistleblowers encourages people to look for ethical misdeeds or to “game up” ethical misdeeds? kii45
Does your organization address ethical issues in a formal, systematic way? How has the organization customized an ethical culture to match its unique needs? jkk5
To the best of your ability, use Figure 5.1 and the questions in Tables 5.1 and 5.2 to conduct an ethics audit of the formal and informal systems in your organization. 145
How would you change the culture audit questions if you were planning to use them to conduct an ethics culture audit of a firm you were considering joining? 477
Identify the ethical culture problem at Texaco in the mid-1990s. 586
Based on the facts in the case and what you have learned in this chapter, evaluate the culture change effort that is under way. What cultural systems have been targeted in the culture change effort?
How long might such a culture change take? kpo69
Analyze the ethical culture at TAP. Does the culture appear to be in alignment?Misalignment? 58b
Based on the facts in the case and what you have learned in this chapter, evaluate the culture change effort that Douglas Durand undertook. What cultural systems did he target in the culture change
Why did his culture change effort fail? What would it take for it to succeed? jk5
What information did you glean about the culture at Synthes? How do you think the culture might be related to the behavior of the company’s employees? 24
Johnson & Johnson, a company with a reputation for ethics and social responsibility, acquired Synthes. From an ethical culture perspective, what would you recommend if you were going to try to
Do you think jail time for the executives was appropriate in this case? 58
Imagine that it’s your responsibility to select an ethics officer for your organization. What qualities, background, and experience would you look for?Would you ever be interested in such a
What are the advantages of having an ethics office or officer report to a company’s chief executive officer, the legal department, human resources, or audit? What are the disadvantages? lop85
Think about an organization where you’ve worked. What kinds of ethical dilemmas are unique to that organization? To that industry? What might be the best way to prepare employees to deal with those
Think about all of the communication opportunities provided by social media.How could an organization use social media such as Facebook, Twitter, and the like to promote ethical behavior and
Which of the following exist in an organization where you’ve worked: mission or values statement, policy manual, code of conduct, ethics training (who conducts it), a hotline? Were they consistent
Is senior management committed to ethics? How do you know? What could they do differently or better? mki96
Are leaders at all levels held accountable for their ethical conduct? If so, how? If not, why not? What would you recommend? ko5
What recommendations would you make for handling frivolous calls to the hotline? mki65
Does the organization evaluate its ethics initiatives? How? If not, why not? ki6
Would you characterize the ethics efforts in this organization as taking a values, compliance, or combination approach? Is it effective? How could it be improved? nu5
How would you raise an ethical concern in this organization? List all of the resources available to you. Which ones would you be likely to use? Why or why not? mk1
Evaluate the ethics program at your organization from the perspective of “fit.”Has the ethics program been designed to fit the organization’s overall culture? If so, how? If not, what could be
Think about your own positive, memorable, “peak experiences” when it comes to ethics. Be prepared to discuss them with others in your class and to think about the conditions that would make it
Based on what you know about developing ethical cultures and programs, identify the problems presented by this case. lop5
Why do you think the corporate counsel has responded in this way? What will be your response to him, if any? mk6
As a consultant, what are your ethical obligations, if any? mk4
How will you proceed? mk4
Establishing compliance standards reasonably capable of preventing criminal conduct? 56
Assigning specific high-level individuals with responsibility to oversee those compliance standards? 47
Exercising due care to ensure that discretionary authority is not delegated to individuals with a propensity to engage in illegality? 58
Taking necessary steps to communicate compliance standards and procedures to all employees, with a special emphasis on training and the dissemination of manuals? 698
Taking reasonable steps to achieve compliance with written standards through monitoring, auditing, and other systems designed to detect criminal conduct, including a reporting system free of
Consistently enforcing the organization’s written standards through appropriate disciplinary mechanisms, including, as appropriate, discipline of individuals responsible for failure to detect an
After an offense is detected, taking all reasonable steps to respond and to prevent future similar conduct? jj
Think about the impact of the U.S. Sentencing Guidelines. Would organizations have tried to drive ethical behavior among employees without government encouragement? kio5
What are the advantages of having an ethics office or officer report to a company’s chief executive officer, the legal department, human resources, or audit? What are the disadvantages? nki5
Think about an organization where you’ve worked. What kinds of ethical dilemmas are unique to that organization? To that industry? What might be the best way to prepare employees to deal with those
Think about all of the communication opportunities provided by social media.How could an organization use social media such as Facebook, Twitter, and the like to promote ethical behavior and
Which of the following exist in an organization where you’ve worked: mission or values statement, policy manual, code of conduct, ethics training (who conducts it), a hotline? Were they consistent
Is senior management committed to ethics? How do you know? What could they do differently or better? nj5
Are leaders at all levels held accountable for their ethical conduct? If so, how? If not, why not? What would you recommend? mki6
What recommendations would you make for handling frivolous calls to the hotline? mk5
Does the organization evaluate its ethics initiatives? How? If not, why not? mk5
Would you characterize the ethics efforts in this organization as taking a values, compliance, or combination approach? Is it effective? How could it be improved? ;op4
How would you raise an ethical concern in this organization? List all of the resources available to you. Which ones would you be likely to use? Why or why not? pg55
Evaluate the ethics program at your organization from the perspective of “fit.”Has the ethics program been designed to fit the organization’s overall culture? If so, how? If not, what could be
Think about your own positive, memorable, “peak experiences” when it comes to ethics. Be prepared to discuss them with others in your class and to think about the conditions that would make it
Based on what you know about developing ethical cultures and programs, identify the problems presented by this case. ki6
As a consultant, what are your ethical obligations, if any? mk5
How will you proceed? nmj5
Do I talk about the ethical implications of decisions with the people who report to me as well as with the job candidates I’m interested in hiring? With my peers? With my manager? lop58
Have I made it clear to the people who report to me that I don’t want to be protected from bad news? Do they understand that they can tell me anything without fear of retribution? Do my reports
Do I provide guidance on ethical decision making, and have I participated in the ethics training of those who report to me? jj4
When evaluating the performance of my staff, do I value ethical goals at least as highly as performance and quality goals? Do I focus on the means as well as the ends in decision making and
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