1. What are the advantages and disadvantages of local versus global management of information technology infrastructure? What should be the criteria for making a choice between those two alternatives (or any hybrid approach)?

2. From a practical perspective, what does moving from local to global management of IT entail? What are the many things that managers at State Street should worry about as they undergo that transition? 

3. The case discusses a number of issues associated with the ways in which development and provisioning of IT differ when done locally compared with when operations become integrated. Does State Street's approach to global IT infrastructure solve any of these issues? How? Which ones remain unaddressed?