5.41 Tech Tool: Spreadsheet Software or Visio Software Software Videos: MS Excel BPMN Diagram Drawing or MS Visio BPMN Diagram Drawing Select an authentic enterprise of your choice.

1. Write a narrative to describe how the enterprise processes customer payments.

2. Annotate the narrative.

3. Create a business process map organizer.

4. Build a flowchart.

S. Build a BPMN 2.0 diagram.

6. After reviewing the process map and flowchart diagrams you created, do you see any improvements the enterprise could make? List your recommendations to streamline and improve the business process.