Question: Quality control costs can be categorised into internal and external failure costs, appraisal costs and prevention costs. In which of these four classifications would the
Quality control costs can be categorised into internal and external failure costs, appraisal costs and prevention costs. In which of these four classifications would the following costs be included?
- The cost of a customer service team
- The cost of equipment maintenance
- The cost of operating test equipment.

Customer service team Equipment maintenance A Prevention costs Appraisal costs Test equipment Internal failure costs B Prevention costs Internal failure costs Appraisal costs C External failure Internal failure costs Prevention costs costs D External failure costs Prevention costs Appraisal costs
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The correct answer is D A customer service team deals with customer queries and complaints ... View full answer
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