How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance?

a) Describe the characteristics of transaction processing systems (TPS) and the roles they play in a business, and how systems that link the enterprise improve organization performance.

b) Describe the characteristics of management information systems (MIS) and explain how MIS differ from TPS and from DSS.

c) Describe the characteristics of decision-support systems (DSS) and how they benefit businesses.

d) Describe the characteristics of executive support systems (ESS) and explain how these systems differ from DSS.

e) Explain how enterprise applications improve organizational performance.

f) Define enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems and describe their business benefits.

g) Explain how intranets and extranets help firms integrate information and business processes.