Students form pairs. One student takes the role of Pamela Johnson; the other, the role of an HRM consultant Johnson has hired to help her decide what to do next.

Role-play the meeting between the two. Johnson explains what has happened and the consultant reacts.

The class divides into groups of five students each.

One of the students takes the role of a consultant hired by Pamela Johnson to help her decide what to do. The remaining four students take the roles of line workers, each from a different crew. The consultant is gathering information from the crews about how they feel about the bonus system and what changes they would like to see.