Match the quality guru with the specific aspects of their teachings. Use C for Crosby, D for
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Match the quality “guru” with the specific aspects of their teachings.
Use C for Crosby, D for Deming, and J for Juran.
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Defined quality as "fitness for use." Defined quality as "conformance to requirements." Set the performance standard as "zero defects." Defined 14 points for management to follow. Emphasized a general management approach to quality, especially the human elements. Rejected the concept of statistically acceptable levels of quality. Stated that less than 20 percent of quality problems is due to workers. Recommended continuous improvement to reduce variations.
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Related Book For
Operations And Supply Chain Management
ISBN: 9781265071271
17th Edition
Authors: F. Robert Jacobs, Richard Chase
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