K&N Management is a 2010 Malcolm Baldrige Award winner in the small business category. Compare the quality of K&N’s restaurants with a similar type of fast food restaurant you have visited before. The restaurant you select does not have to be one with necessarily good quality or poor quality, just one that it is similar that you have visited. Be mindful of the “dimensions of quality” for both products and services. (Use the Internet to research both K&N and the restaurant you select to find out more about its performance, both financially and in terms of customer satisfaction.)