Consider the host/seater job in a full-service restaurant. Suppose that it takes an average of 2.5 minutes

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Consider the host/seater job in a full-service restaurant. Suppose that it takes an average of 2.5 minutes to greet a group of customers, check their reservation, and seat them. The expected number of new groups arriving during each hour on a particular day is given below.

Time period Noon-1 p.m. 1-2 p.m. 2-3 p.m. 3-4 p.m. 4-5 p.m. 5-6 р.m. No. of new 20 60 20 8 14 14 groups Time period 6-7 p.m. 7-8 p.m. 8-9 p.m. 9-10 p.m. 10-11 p.m. 11 p.m.-Midnight No. of new 40 30 50 40 30 14 groups 00


a. Determine the number of hosts/seaters required during each hour. Round up if the number has a decimal.

b. Schedule three- to eight-hour-long shifts to cover the host/seater requirements you derived in part a. Use the shift scheduling heuristic.

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Operations Management

ISBN: 9781259270154

6th Canadian Edition

Authors: William J Stevenson, Mehran Hojati, James Cao

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