Consider the operation management interfaces with other business functions shown in Figure 1.4. Read the Zara Operations Profile. What interfaces in Figure 1.4 does Zara manage well? Why?

Figure 1.4

Finance Budgets Cost analysis Capital investments Stockholder needs Production and inventory data Capital budgeting requests Capacity expansion Technology plans Human Operations Accounting Resources Hiring and firing Training Legal requirements Union contract negotiations Personnel needs Skill sets Performance evaluation Job design Work measurement Production and service availability Lead time estimates Order delivery status Schedules Customer orders Customer feedback Returns Promotions Marketing