Consider the operation management interfaces with other business functions shown in Figure 1.4. Read the Zara Operations Profile. What interfaces in Figure 1.4 does Zara manage well? Why?

Figure 1.4

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Finance • Budgets • Cost analysis • Capital investments • Stockholder needs • Production and inventory data Capital budgeting requests • Capacity expansion • Technology plans Human Operations Accounting Resources • Hiring and firing • Training • Legal requirements • Union contract negotiations • Personnel needs • Skill sets • Performance evaluation • Job design • Work measurement • Production and service availability • Lead time estimates • Order delivery status • Schedules • Customer orders • Customer feedback • Returns • Promotions Marketing