Questions and Answers of The Economics Of Health And Health Care

Why is emotional intelligence (EI) important for health care managers? Identify three ways someone who is new to the field can assess and develop his or her EI quotient.
What are some ways health care leaders can use research to improve their ability to lead?
Motivation is not a new concept, so why is motivation important? Is it more important for an employee to be motivated or engaged?
Compare and contrast needs-based theories of motivation. Which offers the most value to health care managers?
Discuss any limitations of the management approaches to motivation.
Which types of rewards are more important: intrinsic or extrinsic?
Does the importance of different types of rewards change over time as one progresses through one’s career? What are some examples of rewards tailored to different generations?
Which myth of motivation is the most important? Are there other myths you can identify?
What motivational strategy would you apply with an employee who you think is capable of doing the work but is underperforming?
What motivational strategy would you apply with a highly effective employee who you want to keep performing at a very high level?
Which generation resonates best with you? In your opinion, which generation do you feel would be the most difficult to manage or motivate? Why?
Grace Jones is a four-decade Billing department employee in Happy Hollow Hospital. A recent graduate of Whassamatter U, Lindsey Flohan is a new hire in the Billing department. Grace has been assigned
Review the manager’s three types of roles. Give examples you recall from work, school, or other settings of leaders who were especially effective or ineffective in one of the roles. What was the
Describe an incident from a past job where you would like to better understand how the organizational setting influenced employee behavior. What was the situation, and what happened? If you had been
Which of the four features of cognition—mental representation, processing speed and habits, decision-making and problemsolving, or socio-emotional intelligence—do you consider most important and
Think of a recent situation in which you participated where you think it would have been helpful to surface underlying assumptions. Describe the situation, who was involved, their roles, what they
Compare automatic and deliberate thinking processes. Give examples of when it would be better to use automatic processing and when it would be better to use deliberate processing.
Have you heard the phrase “A solution in search of a problem?”The text asserts that the first phase of decision-making and problem-solving—specifying the correct decision to be made or problem
Medical error is a serious and controversial problem for health care. Dr. Lucian Leape, a leading researcher on medical error, concludes “Errors result from faulty systems not from faulty people”
Implicit bias is unconscious bias, which makes it difficult to recognize and change. What can an individual employee do to reduce bias and discrimination in the workplace?
Why does empathy matter in the workplace, and how would it benefit the organization and its members?
How are emotions handled where you have worked? How does understanding your own emotions help you at work? Why is it important to understand someone else’s emotions at work?
What are some of the health care market trends you can identify in your market? How might they affect your job as a manager, and how would you react to/prepare for them?
In what ways can you, as a manager, contribute to the management and execution of your organization’s strategy?
Discuss how strategic planning is a dynamic, vs. linear, process. Why is this important?
Summarize the purpose of the SWOT analysis and how it is best used in the planning process.
Describe resources you could use as a manager to stay current in your field/area. Select one research source and describe how you might apply it in strategic planning.
Define marketing and describe why it is important for all health care managers to understand the key components of the marketing concept.
A few decades ago, the idea of marketing in many health care organizations was almost unthinkable. Discuss why health care organizations of the past were slow to integrate marketing principles and
Summarize how health care managers benefit from the study of marketing.
You have just inherited $1 million. After paying all your outstanding student loans, you decide to start a health care enterprise. What business are you in? Is it for-profit or not-forprofit? What
Locate an ad that seeks to influence the acquisition of a health care offering or service. Identify the specific consumer decision-making unit that might be affected by this ad. How do you think this
Use an example to compare and contrast social marketing and cause-related marketing. Why is cause-related marketing often successful?
Today, health care marketing is a pervasive reality. What is the role of marketing ethics and social responsibility in health care today?
Compare and contrast the different stakeholders’ views of health care quality.
Using a health care organization you are familiar with, analyze how structure, process, and outcomes interact.
Compare and contrast CQI (TQM) and Six Sigma (Lean)approaches to quality improvement. Provide a real world example in a health care organization of where you believe one would be preferable to
Summarize the functions of the Baldrige criteria and their interaction with CQI or Six Sigma.
Provide three real world examples in a health care organization of underuse, overuse, and misuse for both quality and cost. What are the implications for effectiveness, efficiency, and patient for
Explain how the delivery of health care services can benefit from health information systems, and provide two examples.
What two pressures on the health care industry, the first in the 1990s and the second in the 2000s, conclude that electronic medical records are essential?
Jefferson Hospital has recently implemented computerized provider order entry (CPOE). What EMRAM stage are they in, and what projects might Jefferson undertake next to progress its EMR implementation?
Identify and describe the four primary barriers to health care information systems adoption.
As a health care manager, it is critical that your employees value and preserve the privacy of patient information. What measures might you put into place to encourage and monitor this?
What are the differences between EMRs and EHRs? What challenges have they presented for health care managers? And, what challenges does the future proffer?
What are the implications of the recent changes to HIPAA with regard to protecting PHI?
Using one of the data resources provided by your instructor, identify what stage of EMRAM U.S. hospitals are in for 2015 Q4.What suggestions for improvement can you make based on this information?
A large (100) physician cardiology group has decided it is time to move to a new EHR. As the practice manager, what key features should you be looking for and how will you integrate this into the
Compare and contrast fee-for-service and prepaid health plans.
What types of cost sharing in health insurance are most effective? Provide a rationale for your response.
What are the pros and cons of the different types of health insurance benefit packages that someone might purchase?
Why have conventional indemnity policies been supplanted by other forms on health insurance coverage?
What is the best type of health insurance? Justify your answer.
Compare and contrast Medicare and Medicaid in terms of eligibility, benefit packages, access to care, and other key dimensions.
How does CHIP add to coverage provided under the Medicaid Program?
What issues and concerns have arisen relating to Medicare Part D? How can they be resolved?
Discuss the different types of health care coverage/health insurance that are provided to military personnel and their dependents.
What factors make it difficult to provide health care coverage for everyone in the U.S.?
How has the Affordable Care Act brought more people into coverage? Is this trend likely to continue? Explain why or why not?
Define health care finance and provide several examples of how it affects managers at all levels within the organization.
Compare and contrast the different inventory management techniques and discuss how each technique might play a role within different health care organizations.
How are health services paid for? Provide a definition for the term “third-party payer,” discuss the different payers currently operating in the market, and assess the importance of each.
Define and give examples (other than from the table in the text) of fixed, variable, and semivariable costs, along with examples of ways to control the costs in your examples.
Explain why budgets are important to all organizations. Expand this discussion by illustrating how different types of budgets are used.
How is working capital important to the health care organization of today? Why is it different in health care as opposed to other industries?
Discuss the various ways in which health care reform has affected and may affect the financial delivery of health care today and into the future.
How do medical billing and coding specialists keep up-to-date with changes in ICD and CPT?
Why is it so important to have accurate medical billing and coding?
Delineate the steps in attaining state licensure for physicians.
Describe the steps in attaining state licensure for nurses.
Compare and contrast licensure and credentialing.
Distinguish between core privileges and specific privileges in physician credentialing.
Why is physician credentialing one of the most important jobs in a hospital?
What is the National Practitioner Data Bank, and why was it created?
What is an international medical graduate, and what populations have they traditionally been most likely to serve?
Why might we begin to see fewer foreign-educated nurses in the U.S.?
Why might we begin to see fewer foreign-educated physicians in the U.S.?
Define the following terms: “job burnout,” “job satisfaction,” “retention,” and “turnover.” Why are they of importance in managing health care professionals? What can health care
What is the “Sunshine Law,” how does it relate to conflict of interest, and why is it important among employed physicians?
What is the relationship among nursing education, nursing burnout, job dissatisfaction, and patient mortality? What can health care managers do to minimize nursing burnout?
What are the attributes of hospitals that support professional nursing practice?
Distinguish among the following: advanced practice registered nurse, certified registered nurse, and physician assistant.
Distinguish among licensed practical nurses, certified nurses’assistants, and home health aides. What are some of the health care manager’s challenges with these groups?
Who are allied health professionals? What are some health care management issues in working with them?
Contrast strategic and administrative actions within human resources management.
For each human resources scenario described in the introduction to the chapter, identify the steps you would take to address the specific human resources issue being faced. From your perspective,
Two key domains of human resources management are workforce planning/recruitment and employee retention. Describe several human resources functions that fall under each and describe their importance
Identify and describe some environmental forces that affect human resources functions in health services organizations.
Contrast “employee assistance programs” and “employee suggestion programs.”
Why do HSOs offer incentive compensation programs? How do these programs differ from base compensation programs?
Describe the importance of employee relations and engagement efforts by HSOs, and give some examples of these activities.
Why do sports generate so much more news coverage than other industries that are much larger in financial terms?
The theory of comparative advantage predicts that athletes perform better when they specialize. Studies show that young athletes are increasingly focusing on a single sport.Do you think this is a
Use an appropriate economic theory to explain why Kobe Bryant might employ some- one to answer his fan mail even if he can read the letters and type the responses more quickly than the person he
Is the following statement true or false? Explain your reasoning. "I am attending college on a full athletic scholarship, so the opportunity cost of attending college is zero for me."
From 1946 through 1967, the placekicker for the Cleveland Browns, Lou Groza, was successful on 54.9 percent of his field goal attempts. From 1999 through 2008, the Browns kicker was Phil Dawson, who
The term "figure skating" refers to the shapes that skaters used to trace in the ice as part of skating competitions. In the 1970s, this aspect of the sport was deemphasized and eventually
Does your college charge a higher price for football or basketball games against higher-profile opponents? If it does not charge different prices, do you think it should? Does it do anything else to
Who is made better off by sites such as stubhub.com? What reason do you have for your answer?
Explain why the marginal cost of winning increases even if players are available at a fixed salary (say, $500,000 each).

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