Answer the following question:

1. What are the issues/ events leading to destruction of Volkswagen problem?

2. What are the factors leading to the issues?

a. Unethical corporate culture

b. Lack of control over the issue

3. How to fix the issue?

a. Clean internal problems

b. Show customers they matter

3 c. Effective communication

4. Describe CSR Theoretical framework

5. Make Action plan

a. Recall all the affected cars

b. Fire all the responsible employees

c. Advertising and campaigns

d. Engage in CSR activities

6. Measure the success of the action plan/ key performance indicators