Complimentary closes are necessary and must be included in the closing of an e-mail message.

Question 6 options:

	True
	False

To control your inbox, the most important strategy is checking your e-mail at set times.

Question 7 options:

	True
	False

Down-editing involves inserting your responses to parts of the incoming message.

Question 8 options:

	True
	False

Memos are necessary for important internal messages that are too long for e-mail or may require a permanent record.

Question 9 options:

	True
	False

Both memos and e-mail messages contain sensitive information that should be organized indirectly.

Question 10 options:

	True
	False