$10$:

What are three unique managerial challenges associated with running events?

Research shows that fewer people are volunteering than in previous years. As an event manager, how you obtain volunteers?

What factors motivate volunteers and how can managers address each of these motivations?

CH $11$:

$4.$ Review the elements of the customer service plan. Which step do you think is most important to sport recreation organizations and why? What are some potential consequences for not executing the custome serterice plan effectively?

$5.$ Think about a sport or leisure event that you have recently attended. Using the elements of the Scale of Event Quality in Spectator Sports $($SEQSS$)$ page $223,$ assess that event and evaluate your level of satisfact