Question: 1 . 3 Evaluate solutions and implications using appropriate tools and technology A Dunking franchise in Corpus Christi, Texas is concern because it has low
Evaluate solutions and implications using appropriate tools and technology
A Dunking franchise in Corpus Christi, Texas is concern because it has low sales when compared with other shop in locations with similar characteristics. The manager conducts a survey on the customers complains that causes them not to return. The following list of complains is compiled.
tableComplain,Number of complainsALack of parking,BIn shop wait is too long,CDrive thru wait is too long,DOrder in drive thru problematic because employees misheard,ETable was not clean,FDirty restroom,GDonut variety ordered by client was not available,HCoffee variety ordered by client was not available,INo table available,JMenu was confusing,
Use a Pareto chart to identify the "vital few" complains causing customers not to return to this Dunking location Hint. Review Chapter Use Excel creating a table with the data provided, order it and then use InsertChartsRecommended Charts to create a Bar chart with cumulative percentage
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