$1$Answer KSA questions in a STAR format. $1.$Knowledge of postal policies, procedures, and practices related to personnel actions, safety, and maintenance of facilities

and vehicles.

$2.$ Knowledge of provisions in the current collective bargaining agreement, including those related to overtime, corrective

action, and grievance resolution.

$3.$ Knowledge of postal operations in carrier stations, including delivery and collection service, window and box service, and

mail distribution and dispatch.

$4.$ Ability to analyze data for the purpose of evaluating operational performance and identifying deficiencies.

$5.$ Knowledge of accounting functions and budgeting activities.

$6.$ Ability to communicate orally and in writing at a level sufficient to consult with representatives of employee organizations,

to assist commercial mailers in resolving problems, and to give performance feedback to subordinates.

$7.$ Ability to evaluate staffing and training needs.

$8.$ Ability to identify and resolve operational and administrative problems.

$9.$ Ability to manage, including planning, organizing, directing and monitoring programs, projects, and the work of people to

meet organizational goals.