1. Before his project presentation, Muhammad did a thorough research regarding his project. He also drafted his presentation speech carefully to make his points clear and convincing. Muhammad's effort to draft and plan his speech before the presentation is a stage of communication process known as encoding the message impulse to communicate decoding the message 2. Maple Bakery's owner, Rachel, wanted to promote her bakery and decided to promote her cakes and cookies through Instagram. She believed that this would help her reach out to a larger number of audience and promote her bakery more effectively. This is a form of intrapersonal communication impersonal communication interpersonal communication O public communication 3. When Johnson was away from office, his secretary answered his telephone calls and took messages from the callers. The secretary then left all the messages on Johnson's desk for him to read. The type of communication between the secretary and Johnson is referred to as public communication impersonal communication interpersonal communication intrapersonal communication 4. Rihannah is the general manager of VSS Electronics Bhd. Recently, the company's production has been affected due to the delays in receiving raw materials from its local supplier. Since the delays have happened frequently, the top management asked Rihannah to review the company's contract with the supplier. As the supplier has been doing business with VSS Electronics Bhd for decades, Rihannah considered several factors before deciding to have a face-to- face meeting with them. What could be the factors considered by Rihannah? * Cost and the need for written record Complexity and sensitivity Confidentiality and cost O Time and distance 5. Maxwell is well known in his office as a friendly and cheerful person. However, he is very talkative and always cuts someone off in the middle of a conversation to add on his stories. He never waits for his turn, and that sometimes annoys his colleagues. What is the listening barrier that Maxwell has? * Psychological barrier Physical barrier Grandstanding Thought speed 6. During one of the meetings via Google Meet, Sumaya's Internet connection was interrupted several times, causing disturbance to her communication with her colleagues. Her colleagues complained that they could not hear her well nor understand some of the points that she explained during the meeting. What is the type of noise experienced by Sumaiya? * Psychological noise Social noise Technical noise Physical noise 7. Many organisations have logos that are used for branding purposes. These logos present the corporate identity or image of the organisations to customers and the general public. The use of logos is a form of non-verbal communication known as haptics artifacts kinesics environmental factor 8. Lee has been working at a company for over twenty years. He is well respected in the office because of his seniority. Recently, the company appointed a new general manager who is much younger than Lee. In a meeting with the general manager, Lee either folded his arms or tapped his fingers on the table. He also occasionally raised his eyebrows or rolled his eyes when the new manager gave his suggestions. Lee's non-verbal communication is referred to as O environmental factor proxemics kinesics haptics 9. Hafiz works as a customer service officer at a telecommunication company. Recently, his supervisor reprimanded him because there were several complaints from customers regarding Hafiz's attitude when answering calls. Customers were offended by his tone during their telephone conversations with him. They stated that he often raised his voice to them. The non-verbal communication that Hafiz displayed is paralanguage chronemics kinesics O artifact 10. JS Corporation has clients from all over the world, and it uses virtual platforms such as Zoom and Google Meet to interact with its clients. This helps them to not only save cost and time but also communicate effectively. This medium of communication is referred to as written communication video communication visual communication oral communication