1. Define the difference between an assignable cause and random cause of variation. Please describe in your own words.

Offer an example of (a) a random cause and (b) an assignable cause in any service or manufacturing process.

2. Name four (4) reasons why Quality Related goals fail to be achieved. For each, explain the cause of failure.

3. Define the difference between an assignable cause and random cause of variation. Please describe in your own words (not verbatim from text).

Offer an example of (a) a random cause and (b) an assignable cause in any service or manufacturing process.

4. Define Strategic Quality Planning.

5. Some definitions of Quality mainly focus on conformance to specifications.

What is the inherent problem with definitions of quality that solely equate quality to conformance to specifications.

Cite an example to support your rationale.