1) ________ defines the nature of the company's business in terms of the markets in which it will compete and the ways it will differentiate itself from its competitors.
A) Financial auditing
B) Strategic planning
C) Employee benchmarking
D) Employee testing
2) ________ is a process involving setting objectives, making forecasts, reviewing alternative courses of action, evaluating options and implementing the plan.
A) Managerial planning
B) Financial auditing
C) Employee testing
D) Employee benchmarking
3) What is the first step in the basic planning process?
A) evaluating the possible alternatives
B) implementing a course of action
C) setting an objective
D) comparing options
4) Which of the following is NOT part of the basic managerial planning?
A) evaluation of best options
B) establishment of clear objectives
C) implementation of the plan
D) interference from corporate hierarchies
5) Which term indicates the course of action for getting from where you are to where you want to go?
A) goal
B) plan
C) proposition
D) assessment
6) What is a company's plan for how it will match its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage?
A) strategic plan
B) situation analysis
C) SWOT analysis
D) tactical plan
7) All of the following are steps involved in the strategic management process EXCEPT ________.
A) evaluating the firm's internal and external situation
B) defining the business and developing a mission
C) crafting a course of action
D) offshoring low-AACSB jobs
8) What is the first step in the strategic management process?
A) formulating a strategy
B) defining the current business and its mission
C) translating a mission into goals
D) implementing an environmental scan
9) The primary tool used by managers who are performing external and internal audits as part of the strategic management process is the ________.
A) BCG matrix
B) QSPM matrix
C) SWOT chart
D) EPS/EBIT table
10) Which of the following provides a summary of a firm's intended direction and shows, in broad terms, "what we want to become"?
A) mission statement
B) strategic plan
C) vision statement
D) marketing plan
11) The sales director at WebMD is calculating annual sales revenue targets and the number of new medical-related content providers that the firm needs to maintain a competitive advantage. In which step of the strategic management process is the sales director involved?
A) performing external and internal audits
B) defining the business and its mission
C) translating a mission into strategic goals
D) evaluating strategic decisions
12) The ________ of the California Energy Commission indicates that the organization assesses and acts through public and private partnerships to improve energy systems that promote a strong economy and a healthy environment.
A) mission statement
B) strategic plan
C) code of ethics
D) vision statement
13) A company's ________ strategy identifies the portfolio of businesses that comprise a firm and the ways in which these businesses relate to each other.
A) functional
B) business unit
C) corporate-level
D) competitive
14) An HR manager conducting an HR audit on compensation would most likely search for ________.
A) current job descriptions
B) workforce health and safety training
C) completed benefit enrollment forms
D) compliance with state and federal laws
15) Palo Alto software would most likely be used by a manager to ________.
A) write a business plan
B) analyze job positions
C) track sources of new hires
D) identify recruiting weaknesses
 
Chapter three
Multiple choices. Only one answer is right for each question, please pick it out.
1) Which term refers to the integrated process of planning, recruiting, developing, managing, and compensating employees?
A) job analysis
B) HR alignment
C) strategic planning
D) talent management2) Connor, a manager at a boat manufacturing firm, takes a talent management approach to his duties. Which of the following would Connor most likely do?
A) coordinate recruitment and compensation activities
B) use different competencies for recruitment and development
C) rely primarily on applicant testing results for hiring decisions
D) manage employees based on their experience with the organization
3) Which of the following terms refers to the procedure used to determine the duties associated with job positions and the characteristics of the people to hire for those positions?
A) job description
B) job specification
C) job analysis
D) job context
4) The information resulting from a job analysis is used for writing ________.
A) job descriptions
B) corporate objectives
C) personnel questionnaires
D) training requirements
5) All of the following types of information will most likely be collected by a human resources specialist through a job analysis EXCEPT ________.
A) work activities
B) human behaviors
C) performance standards
D) employee benefits options
6) A manager uses the information in a job analysis for all of the following EXCEPT ________.
A) assessing training requirements
B) complying with FCC regulations
C) determining appropriate compensation
D) providing accurate performance appraisals
7) Which of the following most likely depends on a job's required skills, education level, safety hazards, and degree of responsibility?
A) employee compensation
B) organizational culture
C) annual training requirements
D) OSHA and EEO compliance
8) In order for Hollis Construction to be in full compliance with the Americans with Disabilities Act, the manager needs a ________ for each position to validate all human resource activities.
A) performance appraisal
B) compensation schedule
C) workflow system
D) OSHA and EEO compliance
9)9) Allison, a manager at a large clothing retail store, needs to determine essential duties that have not been assigned to specific employees. Which of the following would most likely provide Allison with this information?
A) work activities
B) job context
C) job analysis
D) performance standards
10) The ________ lists a job's specific duties as well as the skills and training needed to perform a particular job.
A) organization chart
B) job analysis
C) work aid
D) job description
11) Jennifer, a manager at an engineering firm, has been assigned the task of conducting a job analysis. What should be Jennifer's first step in the process?
A) deciding how the gathered information will be used
B) collecting data on job activities and working conditions
C) selecting representative job positions to assess
D) reviewing relevant background information
12) Which of the following data collection techniques would be most useful when writing a job description for a software engineer?
A) distributing position analysis questionnaires
B) interviewing employees
C) analyzing organization charts
D) developing a job process chart
13) Which of the following is a written statement that describes the activities, responsibilities, working conditions, and supervisory responsibilities of a job?
A) job specification
B) job analysis
C) job description
D) job context
14) Which of the following refers to the human requirements needed for a job, such as education, AACSBs, and personality?
A) job specifications
B) job analysis
C) job placement
D) job descriptions
15) During the job analysis process, it is most important to ________ before collecting data about specific job duties and working conditions.
A) test job questionnaires on a small group of workers
B) confirm the job activity list with employees
C) select a sample of similar jobs to analyze
D) assemble the job specifications list16) The fourth step in conducting a job analysis most likely involves collecting data about all of the following EXCEPT ________.
A) required employee abilities
B) typical working conditions
C) employee turnover rates
D) specific job activities
17) While performing the fifth step of a job analysis, it is essential to confirm the validity of collected data with the ________.
A) EEOC representative
B) HR manager
C) legal department
D) worker
18) During the job analysis process, the primary purpose of having workers review and modify data collected about their current positions is to ________.
A) confirm that the information is correct and complete
B) provide a legal benchmark for employer lawsuits
C) encourage employees to seek additional job training
D) validate the job specification list provided by HR
19) What is the final step in conducting a job analysis?
A) writing a job description and job specifications
B) validating all of the collected job data
C) collecting data on specific job activities
D) reviewing relevant background information
20) Murray, Inc. emphasizes a desire for detail-oriented, motivated employees with strong social skills as indicated in the firm's job ________.
A) specifications
B) analysis
C) reports
D) descriptions
21) Jerome, a manager at an electronics company, needs to gather job analysis information from a large number of employees who perform similar work. Which of the following would be most appropriate for Jerome?
A) observing all employees
B) interviewing the HR manager
C) holding a group interview with a supervisor
D) conducting telephone surveys of all employees
22) Interviews for the purpose of collecting job analysis data will most likely address all of the following topics EXCEPT ________.
A) hazardous conditions
B) primary work duties
C) required education
D) personal hobbies
23) Which data collection method is most frequently used in conjunction with direct observation?
A) interview
B) questionnaire
C) electronic log
D) survey
24) Most job descriptions contain sections that cover all of the following EXCEPT ________.
A) performance standards
B) working conditions
C) responsibilities
D) required overtime

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