1) Describe the steps involved in effectively planning a work schedule.

2) Why is it prudent to ensure that your organisation keeps accurate and thorough records of your achievements?

3) Explain what professional development means. If you identify technical and/or interpersonal skills gaps, what actions might you take to close the gaps?

4) How could you use business technology to improve your performance and for professional development purposes?

5) What feedback might you receive from an external supplier in contrast to the feedback you might expect from a member of your work group? What will influence the quality of the feedback and how will the feedback from these sources be related to an assessment of your skills gaps?

6) Why is it important for you to take responsibility for your own work tasks and ensure that you are getting feedback to fulfil your role?

7) What processes could you use to self-assess your work?

8) How do you know whether your work is meeting the standards expected by your organisation?