Question: 1. Draw an empathy map. How could we design a better backpack to accommodate students' possessions as well as to improve the overall backpack experience

1. Draw an empathy map.

How could we design a better backpack to accommodate students' possessions as well as to improve the overall backpack experience for college students?

Pain points - tangling of earphones

-frequent usage of laptop compartment

- versatile use of side compartments (the most annoying because they are not stretchable)

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