1. Explain how the Kaizen approach or model can be applied to the following companies: Amazon, Walmart and Best Buy. 2. Explain how the Kaizen event can be applied to companies Amazon, Walmart and Best Buy. 3. With regard to quality management, explain with several demonstrative examples how managers could minimize at least three of the five gaps or discrepancies in the gap model. 4. Explain how the following companies use the ISO 9000 quality system standards: Coca Cola, SICREA self-financing Nissan, Tecnologa y Precisin en Metales S.A. de C.V. 5. Explain what are the advantages for Coca Cola, SICREA self-financing Nissan, Tecnologa y Precisin en Metales S.A. de C.V. when they use the ISO 9000 quality system standards. 6. Explain three key concepts of the approach or model "Six Sigma" in the manufacturing processes of companies Amazon, Walmart and Best Buy in order to increase the return on capital. 7. Explain how the principles of lean and the principles of just-in-time operating systems can be applied to companies to the following companies: Walmart, Best Buy and Amazon.

8. Explain the PERT processes and the CPM processes. 9. Explain the similarities and differences between the PERT processes and the CPM processes. 10. Explain the advantages of "Process Capability". Please include a practical example. 11. With regard to project management, Explain the Critical Path Method (CPM). Please include examples regarding Walmart and Amazon. 12. Explain how the "Total Productive Maintenance" can be applied to the Best Buy company. Please include examples.