Question: 1. How would you distinguish between operations processes and supply chain processes? (2 marks) 2. With an example, illustrate how servitisation may be used by

1. How would you distinguish between operations

1. How would you distinguish between operations processes and supply chain processes? (2 marks) 2. With an example, illustrate how servitisation may be used by manufacturing organisations. (2 marks). 3. What is the relationship between efficiency and value? (2 marks) 4. Why is sustainability an important component in a firm's strategy development? (2 marks) 5. The Shell Oil Company has People, Planet and Profit" as its triple bottom line phrase. What does the term People as contained in the phrase mean? (2 marks) 6. Why must supply chain risks be determined and managed

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