1. How would you distinguish between operations processes and supply chain processes?

2. With an example, illustrate how servitisation may be used by manufacturing organisations.

3. What is the relationship between efficiency and value?

4. Why is sustainability an important component in a firms strategy development?

5. The Shell Oil Company has People, Planet and Profit as its triple bottom line phrase. What does the term People as contained in the phrase mean?

6. Why must supply chain risks be determined and managed?

7. From an economic point of view, provide a justification for product and service design or

redesign.

8. State one consequence a firm is likely to suffer as a result of a lengthy product design.

9. Explain why quality is cited by CEOs and business leaders as the most important factor in the

long-term profitability and success of the firm.

10. What production strategy would you say best describes the construction of the Akosombo

dam?

11. Identify the production process likely to be used by a paper mill and justify your answer

12. Explain why capacity is a major operational issue with service organisations