1. Ideally employees will react with _____ when you try to institute a change.

A. Resistance

B. Reticulation

C. Compliance

D. Commitment

2. What is the primary source of resistance to change?

A. Bureaucracy

B. Conflicts between legitimate power and coercive power

C. Older employees can't learn new things

D. Fear

3. What kind of leaders are most likely to successfully guide an organization through change?

A. Leaders who use only contingent reward

B. Transactional Leaders

C. Transformational leaders

D. Leaders who use only management by exception

4. leaders with ________ are more likely to be abusive.

A. Socialized charisma

B. Transactional leadership style

C. Transformational leadership style

D. Personalized charisma