1. Identify a complex workplace issue and list the relevant legislative frameworks that may

apply to that complex issue chosen.

2. List four ideation techniques that can be used to improve performance.

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3. Explain the method you can use to identify the advantages of solutions.

4. List three types of risk that may occur when developing solutions to complex issues.

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5. List three decision making processes that can be used to make decisions on which

solution to choose.

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6. List four barriers to decision making.

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7. Explain how bias can affect decision making.

8. Explain the methods you can use to gather information on complex issues.

9. List three organisational requirements that may apply to the development of a brief.

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10. List four organisational requirements that relate to the development of a feedback

register.

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11. Explain how you might seek approval for the proposed solution.