1. Loans are evaluated in a process with two resources. The first resource has a capacity of 2.4 loans per hour. the capacity of the second resource is 4.4 loans per hour. the first resource has 6 workers and the second resource has 8 workers. Demand for this process is 3.1 loans per hour.

What is the average labor utilization (%)? ______ percent (one decimal place)

2. People are served in a process with two resources. the first resource has a capacity of 8.7 people per hour. the capacity of the second resource is 19 people per hour. the first resource has 10 workers and the second resource has 1 worker. one additional worker is hired who is as productive as the current workers.

What is the new capacity of this process? _____ people per hour (three decimal place)