1.

Question 1

As a project manager, you're overseeing a product launch. You meet with customers to determine the product's quality standards. Then, you create processes and documentation necessary to achieve the expected quality. Which quality management concept do these tasks represent?

1 point

Assurance planning

Quality planning

Quality control

Assurance standards

2.

Question 2

During which step of the quality management process does a project manager evaluate whether or not the project is on track to deliver a high-quality product to the client?

1 point

Quality assurance

Quality planning

Quality action

Quality control

3.

Question 3

A project manager sets clear expectations with customers about when they'll communicate certain project updates and changes. To gain the customers' confidence, the project manager also provides situational examples of when they may communicate. Which soft skill does this project manager use with their customers?

1 point

Quality planning

Trust-building

Negotiation

Empathic listening

4.

Question 4

As a project manager, you conduct user acceptance testing (UAT). You create a sequence of steps and its expected results for each item you are testing. Which UAT best practice did you follow?

1 point

Write UAT scripts

Acceptance criteria

Create test cases

Communicate with users

5.

Question 5

A project manager engages in continuous improvement to enhance team performance. What is the purpose of the project manager's continuous improvement?

1 point

To enable process improvement

To enable team improvement

To ensure that a product makes its way towards the best outcome

To improve the product at the last stage of the quality management process

6.

Question 6

As a project manager, you identified a process-based problem you'd like to improve. Before implementing a solution, you conduct performance metrics and data collection. This establishes baseline data that will determine success. What DMAIC step did you apply?

1 point

Define

Measure

Control

Analyze

7.

Question 7

As a project manager applying the PDCA process, you've already attempted to fix a process that is causing a common customer complaint. As your next step, you compare your results to the goal to determine if you fixed the issue. What PDCA step will you apply?

1 point

Plan

Do

Check

Act

8.

Question 8

A project manager works on a collection of projects. What is the term for this collection of projects?

1 point

Program

Collection

Portfolio

Project

9.

Question 9

Fill in the blank: The way a project manager decides to structure a retrospective depends on _____.

1 point

team and workplace

the previous project manager's agenda

the latest project management trends

project sponsor preference

10.

Question 10

As a project manager holding a retrospective, you discuss the successes and setbacks of the project and compile a document with team member's feedback. As the project manager, how should you use this feedback?

1 poin

Pass it along to the team

Create a plan that should be implemented for future projects

Ask the program manager how to use the feedback

Pick out the best feedback and assign awards to team members accordingly