1.

Question 1

As a project manager, you're overseeing a product launch. You meet with customers and clients to determine the product standards and the usability standards. Which quality management concept do you apply in this scenario?

1 point

Quality control

Quality standards

Quality assurance

Assurance standards

2.

Question 2

Which quality management concept involves monitoring project results to determine if these results are the ones desired or not?

1 point

Quality control

Quality standards

Quality planning

Quality assurance

3.

Question 3

As a project manager, part of your job is to understand the customers' frustrations, address them and find a solution that benefits both of you. Which interpersonal skill do you use to achieve this?

1 point

Quality planning

Empathic listening

Negotiation

Trust-building

4.

Question 4

As a project manager, you're doing a user acceptance test (UAT) to test your product. You present your users with the visual mockup of the product and walk them through each step they need to take to use the product. What UAT quality control step does this scenario represent?

1 point

User story

Acceptance criteria

Critical user journey

Edge case journey

5.

Question 5

Before running a process improvement experiment, a project manager needs to first identify processes to change and leave unchanged. What's the experiment-related term for the unchanged process?

1 point

Control group

Variable group

Research group

Comparable group

6.

Question 6

As a project manager, you identified a process-based problem you'd like to improve. Before implementing a solution, you conduct performance metrics and data collection. This establishes baseline data that will determine success. What DMAIC step did you apply?

1 point

Control

Measure

Analyze

Define

7.

Question 7

As a project manager, you learn a customer is not satisfied with the quality of the finished product. To fix the problem, you first identify what you believe is the root cause and brainstorm solutions with your team. What PDCA step did you apply?

1 point

Plan

Do

Check

Act

8.

Question 8

As a project manager, you work on a collection of projects and programs across the organization. What is the term for this collection of projects and programs?

1 point

Library

Project

Portfolio

Program

9.

Question 9

A team successfully delivers a product feature to a client, but misses the deadline. What should the project manager do to investigate why the product feature was late?

1 point

Increase the budget

Add a team member

Meet with stakeholders

Hold a retrospective

10.

Question 10

Which one of the following describes the way a project manager must conduct a retrospective?

1 point

There is no way which must be followed, it entirely depends on your team and workplace

Everyone on the team should talk about their successes

The feedback should be shared before meeting about it

The negative feedback should come before the positive feedback