$1.$

Question $1$

As a project manager, you$$re overseeing a product launch. You have laid out a quality plan which you ensure is being followed by performing regular audits and check$-$ins with stakeholders. The audits and check$-$ins confirm your clients are receiving the exact high$-$quality product they expect. Which quality management concept does this represent?

$1$ point

Assurance planning

Assurance standards

Quality assurance

Quality control

$2.$

Question $2$

During which step of the quality management process does a project manager evaluate whether or not the project is on track to deliver a high$-$quality product to the client?

$1$ point

Quality control

Quality assurance

Quality planning

Quality action

$3.$

Question $3$

A project manager sets clear expectations with customers about when they$$ll communicate certain project updates and changes. To gain the customers$$ confidence, the project manager also provides situational examples of when they may communicate. Which soft skill does this project manager use with their customers?

$1$ point

Quality planning

Empathic listening

Trust$-$building

Negotiation

$4.$

Question $4$

During a user acceptance test $($UAT$),$ a user provides feedback with a suggested minor change to the product. Which type of feedback was provided by the user?

$1$ point

Issues

Positive feedback

Change requests

Bugs

$5.$

Question $5$

A project manager is considering process improvements. They identify that their team is too slow when delivering a service. They have an educated guess about what$$s causing the problem and how to fix it$.$ What$$s the term for this educated guess?

$1$ point

Research

Hypothesis

Control

Variable

$6.$

Question $6$

As a project manager, you use the DMAIC framework to improve customer experiences. You identify the resources you need and write a project timeline. What DMAIC step are you applying?

$1$ point

Control

Analyze

Define

Measure

$7.$

Question $7$

As a project manager, you fine$-$tune a fix you previously applied to the product to ensure continuous improvement. Which PDCA step are you applying?

$1$ point

Plan

Act

Check

Do

$8.$

Question $8$

You have been assigned to a project as the project manager. From the following options, which best describes your primary task as the project manager?

$1$ point

To supervise your group of projects

Continuously improving the assigned project

Provide centralized management to the group of projects and programs

Ensuring that all your projects are completed at the same time

$9.$

Question $9$

Fill in the blank: Retrospectives are organized meetings that allow a team to reflect on what went well and what didn$$t go well on a project. Often, retrospectives are conducted after $\_\_\_\_\_.$

$1$ point

major milestones

something goes wrong

each day

the project manager approves it

$10.$

Question $10$

During your team$$s sprint, there was a disagreement with another team which caused a missed deadline. What tactic should you use in the future to resolve the issue without further friction between teams?

$1$ point

Encourage anonymous or private feedback

Get the program manager involved

Get everyone on the team together and discuss what happened

Let stakeholders give feedback so the team can get a different perspective