1. Select one chronic quality related problem that you have encountered (if you prefer, you may choose the latest GM/Toyota/xxxx recalls): a. Write a brief problem statement. b. Write a mission statement for a quality improvement team. c. What data could be collected to prove the need to address the problem? d. What department should be represented on the team? e. State one or more symptoms of the problem. f. State at least three theories for the cause(s). g. Select one theory. What data or other information is needed to test the theory? h. Assume the data show that your selected theory is the true cause. State a remedy to remove the cause. 1. What forms of resistance to the proposed remedy are you likely to encounter, and how will you deal with this resistance to change? j. What methods should be instituted not to repeat this quality issue? Note: Attach all reference materials supporting the quality