1. The approach is fine for most routine requests, routine messages, and positive messages. 2. Using a direct approach you should make your request at the of the message. 3. Most of your routine requests will involve asking someone to provide information or 4. A s a formal complaint. 5. At the end of routine and positive message always end with a 6. Most routine and positive messages fall into seven categories which are: 7. Recommendations letters are vulnerable to so consult your company's legal department before writing one