Question: 1- The common quality system principle(s) shared by the approaches of Deming, Crosby, Juran, and ISO include: I. Continuous Improvement II. Reduce Variation III. Effective

1- The common quality system principle(s) shared by the approaches of Deming, Crosby, Juran, and ISO include:

I. Continuous Improvement

II. Reduce Variation

III. Effective Leadership

IV. Internal Audits

a- I and III

b-I, III, and IV

c-III only

d- I only

2- Azero defects (ZD) manufacturing or service delivery process :

I. Has no variation

II. Is not possible

III. Is ISO certified

IV. Meets the standard for quality according to the value perspective

a- None of the above

b- All of the above

c- I only

d- I and II

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