1) Total quality management focuses on ______.

a. instant network

b. kaizen

c. continuous inspection

d. frequent inspection

2) If the mean of the population is not known, we can take the average of all sample means. This average ______.

a. is equal to the mode

b. displays process capability

c. is known as the grand mean

d. represents the mean of the specification limits

3) Which of the following is an example of a forecasted activity in tactical decision-making?

a. new product development

b. sales and production planning

c. production scheduling

d. worker assignments

4) Which of the following approaches should forecasters follow while choosing the best forecasting method?

a. select the method that results in the largest forecasting errors

b. select the method that results in the fewest forecasting errors

c. There is no significance on the forecasting method selected since there will always be differences between the forecasts and actual values.

d. examine the performance of a single forecasting method over time