1. What are the differences between programmed decision and non-programmed decisions? Explain the differences clearly (10 Marks). Explain what types of decisions do managers need to make more often (10 Marks)? (Total Marks: 20)

2. Imagine you are a group of management consultants. Hanson collage asks you to do some internal and external analysis of the environment. You are required to discuss THREE (3) opportunities, threats, strengths, and weaknesses for the collage. Write them and explain each one clearly (30 Marks).

Suzen is a marketing manager in ANC Inc., a manufacturing company in Greater Toronto Area. She has been in this company for over 15 years, and she is known for being very tough but fair in her job. Last week, Jonathan joined her department; a new sales person who has been working in an IT company as HR administer prior to joining this company. Unfortunately, he does not like to listen to Suzen even though she is the boss. In fact, Jonathan spoke to his colleagues and said that he does not like to listen to a woman commanding him. Now Suzen knows about Jonathan who has just joined her department and she is confused about how to deal with him appropriately. Since Jonathan is appointed by Suzen's manager, she cannot fire him but she wants to have full control in her department. As a professional consultant in area of leadership, assist Suzen in dealing with this new recruit. You need to use a relevant theory and critically explain to Suzen on how she can deal with (or behave towards) Jonathan. In your answers, use relevant theories, briefly explain them and then, provide your professional advice