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1. What does the phrase cost of quality mean? How might using this statement assist a company in addressing its quality issues? 2. What key

1. What does the phrase "cost of quality" mean?

How might using this statement assist a company in addressing its quality issues? 2. What key distinctions exist between total quality human resource management and conventional human resource management? When it comes to creating a setting that is supportive of quality concerns, how does total quality human resource management differ from traditional human resource management?

3. Describe each of the three quality spheres. How can these spheres offer an additional lens through which to see the quality field?

4. When attempting to increase quality, should a company take the law of diminishing marginal returns into account? If not, why not?

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1 Cost of Quality This phrase refers to the total costs a company incurs due to prevention appraisal and failure of quality in its products or services Prevention costs are incurred to prevent defects appraisal costs are incurred to detect defects and failure costs arise from defects found before delivery to the customer internal failures or after delivery external failures How it assists a company By understanding and managing the cost of quality a company can prioritize investments in prevention and appraisal activities thereby reducing failure costs This approach helps in addressing quality issues systematically leading to improved overall product or service ... blur-text-image

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