Question: 1. What does the product-process matrix tell us? How should the kitchen of a Chinese restaurant be structured? 2. What strategy do the following organizations

1. What does the product-process matrix tell us?

1. What does the product-process matrix tell us? How should the kitchen of a Chinese restaurant be structured? 2. What strategy do the following organizations seem to use to manage customer-introduced variability? a. eBay b. Ritz-Carlton Hotels c. New airline check-in procedures

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