1) Why is a process map useful?

a) for designing a product b) for determining where the strengths are in a process c) for determining where the weaknesses are in a process d) for seeing the totality of the operation and for identifying potential problem areas e) for benchmarking against other processes

2) Which activity appears to be most frequently outsourced by large companies?

a) Purchasing b) Marketing c) Finance d) Accounting e) Manufacturing

3) A bottleneck is:

a) the neck of a mouth of a bottle b) a narrow section of road or junction that impedes traffic flow c) a situation that causes delay in a process or system d) a situation that can be exploited to increase the output of the entire system e) all of the above

4) The Theory of Constraints includes all of the following except:

a) exploit the constraint b) realize perfection c) identify the constraint d) subordinate the rest to the constraint e) find the next constraint

5) To identify the system constraint, look for the operation with inventory waiting:

a) before it b) after it c) in Shipping d) in Receiving e) none of the above

6) Peak traffic flow is:

a) less than the capacity of the bottleneck b) when everyone drives at different speeds c) equal to the capacity of the bottleneck d) at 7 am e) none of the above

7) In a Visual Workplace, all of the following are true except:

a) housekeeping is never an issue b) there is no clutter, only items required to do the job are in sight c) Information and processes are clearly visible d) storage areas are clearly organized and identified e) it is difficult to determine where the process is out of control

8) A communication system that relies on _________ and _________ is intended to make operating conditions obvious to everyone.

a) smell and sound b) sight and sound c) boards and lights d) radios and lights e) forktrucks and lights