10 satisfied workforce does not guarantee successful organizational performance. In order to improve organizational effectiveness, managers A) must formulate strategies to attack and eliminate deviant behaviors B) must keep track of absenteeism and turnover among the employees C) must make jobs casier and targets achievable D) must offer periodic salary increments F) must try to improve employce attitudes Chapter 4motions and Moods 11) Julia works as a receptionist in a real estate company. One morning her boss comes in the door and yells at her, telling her that the front office is a mess and that she needs to get up and clean it immediately. After her boss leaves the room. Julia grabs three magazines and violently slams them into the trash can. Which of the following best describes Julia's anger? A) an affect B) a thought C) a mood D) an emotion E) a mental process 12) Which of the following terms best describes feelings that tend to be less intense than emotions? A) affect B) cognition C) moods D) thoughts E) reactions 13) Julia is highly aware of her own and other's emotions. She is good at reading emotional cues and knows how to express her emotions without violating organizational norms. This information indicates that Julia has A) low cognitive dissonance B) low self-esteem C) low emotional dissonance D) high emotional intelligence E) high job satisfaction 14) Diane Marshall is an office manager. Her awareness of her own and others emotions almost nil. She's moody and unable to generate much enthusiasm or interest in her employech She doesn't understand why employees get upset with her. She often overreacts to problems and chooses the most ineffectual responses to emotional situations. Diane has A) high self-serving bias B) low emotional dissonance C) low confirmation bias D) high cognitive dissonance E) low emotional intelligence