Question: 1.1 Why it is difficult to define quality? 1.4 Is there a difference between quality for a manufactured product and quality for a service? Give

1.1 Why it is difficult to define quality?

1.4 Is there a difference between quality for a manufactured product and quality for a service? Give some specific examples.

1.6 What are the internal customers of a business? Why are they important from a quality perspective?

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