1:14 docs.google.com Case Study Questions (20 points) "BETA-PRO factory is looking to get a new information system in an attempt to solve many of its problems, mainly related to errors in raw material and spare parts ordering. The purchasing manager is suffering a lot with the ordering process based only on the stock level of the warehouse. ignoring the production schedule of the products to be delivered to customers and the products to be produced as replacement of the returned defected items. The result was either in under stock orders, or overstock orders. On the other hand, the company has to deal with a very large number of suppliers, which were unable to deliver the requested material and parts on time. All of these issues are being reflected on delivering the final products to customers late in most of the times. The new system should gather information from all the concerned departments (sales, production, service, etc.) to better monitor the movement of goods from the suppliers to the company, then at a later stage to monitor its fast delivery to the customers 5 points What kind of systems should the company use to solve its problems? CRM ERP SCM KMS + 9 5 points Which of the following strategic objectives is mainly addressed by the company through the use of the new system?* Suppliers intimacy Operational excellence Survival Competitive advantage 5 points To help in selecting the exact quantities to be ordered for each item, the new system must make a matching between the warehouse stock level, the customers' orders, and the production schedule. Then this could be considered as: * Input to the system Output Processing Feedback 5 points If the company wants another system only to record the daily movement of the items ordered between the suppliers and the warehouse, then this system would be used by: * Middle management Senior management All types of management Operational management